We aim to deliver all products as close to your home (or business premises) as reasonably possible. The freight company delivers orders by small truck and unloads the goods from the vehicle to the ground next to it — you don't need to arrange a forklift or crane. The carrier does not bring goods inside.

For example, narrow cottage roads, ferry connections, archipelagos and inner courtyards of apartment buildings are places where the delivery truck may not be able to reach — in such cases, the carrier will agree with you on the nearest possible delivery point (e.g. a nearby main road, car park, etc.).

The carrier will always contact you in advance to arrange the delivery.

The same delivery conditions apply for international deliveries throughout the EU, as well as to Norway, Switzerland and the United Kingdom.

Yes! When ordering to Finland, you can choose delivery to a Posti service point or parcel locker in the shopping cart. The system automatically checks for each option whether your products fit within Posti's size limits when packed.

Postal delivery is slightly cheaper than home delivery — you'll see a minus-signed price discount in the cart when you select Posti delivery.

If the products don't fit within Posti's size limits, the order is delivered by freight carrier directly to your yard.

We deliver throughout the EU, as well as to Norway, Switzerland and the United Kingdom. The same delivery conditions apply.

The international freight price is calculated automatically in the shopping cart when you enter your delivery address and country.

Note for non-EU countries (Norway, Switzerland, United Kingdom): The customer is responsible for any customs duties, import fees and customs clearance. These are not included in the freight price.

Since all our products are custom-made to order, we always try to give the most accurate production time estimate possible. On the product page you'll see the estimate as a date range, for example: "Product is estimated to be ready for dispatch March 5, 2026 – March 6, 2026."

In addition, the carrier's transport time is typically 1–4 working days for domestic deliveries, and typically around 5–14 working days for international deliveries. Delivery times may vary depending on the country and package size.

For domestic orders (Finland), yes — the price shown on the product page always includes delivery to your yard (excluding archipelago, ferry connections etc. as mentioned in "How does delivery work?"). You see the final price right away with no surprises.

For international orders to the rest of the EU, as well as Norway, Switzerland and the United Kingdom, the freight price is calculated separately in the shopping cart when you enter your delivery address and country.

To make your purchase decision as easy as possible and keep our prices competitive, our volume discount system is fully automatic: when you enter the glass details and set the quantity to more than 1 (e.g. 23 pcs), the price is automatically discounted. You'll see the discounted price right away on the product page:

If all 23 pieces are slightly different sizes, add them one by one to your cart. At the bottom of the cart page you'll see the volume discount and total. Delivery costs are also recalculated so that all products are packed and shipped together — any extra delivery costs are automatically removed. The total always includes only one delivery fee.

The volume discount is based on the number of pieces and total square metres. Our pricing algorithm continuously recalculates how efficiently your glass order can be produced at our factory and what share goes to packaging and freight.

Tips for getting the best price:

• If you need several pieces of nearly the same size — check if they can be made to the same dimensions (e.g. if the difference is only a few millimetres). Our factory produces identical-sized glass more efficiently, and the pricing algorithm takes this into account.
• Need a particularly long piece? Try calculating the price by splitting the glass in two — smaller pieces optimise better in factory production than very large ones.
• If your glass needs holes, try to use same-sized holes where possible. Production is faster and more efficient — you'll save!

Yes. For domestic orders, at checkout you can choose invoice as your payment method, giving you time to pay and the option to split the payment into instalments. Production starts immediately after ordering, so you don't have to wait for payday.

Please note that the invoice due date is calculated from the order date — even if the product has a longer delivery time. Depending on the invoice provider (you can choose in the cart), the payment term is usually 30–45 days from the order date.

More details can be found on the Delivery Terms page under Payment terms, or on the cart page.

For international orders you can pay by Visa or Mastercard at checkout. On request, we also arrange advance payment via SEPA bank transfer.

If needed, contact our customer service at asiakaspalvelu@lasit.fi and we'll arrange the payment.

We send an order confirmation email immediately for all orders placed. The confirmation should arrive within a few minutes, at most within an hour, at any time of day (including nights and weekends).

If you don't see a confirmation, the most likely reason is that it ended up in your spam folder. Please check there first. It's also possible that the email address was entered incorrectly when placing the order.

If you still can't find it, contact our customer service at asiakaspalvelu@lasit.fi and we'll look into it. We're happy to help!

In principle, an order cannot be changed or cancelled after confirmation, as all products are custom-made to order. Custom-made products are exempt from the 14-day right of withdrawal under EU distance selling regulations (EU Directive 2011/83/EU). We recommend checking your order with extra care before confirming.

However, should such an unfortunate situation occur, please contact our customer service at asiakaspalvelu@lasit.fi without delay, and we will do everything we can to rectify the situation. With a quick response, we have managed to resolve almost all such cases.

If the error is in the delivery or contact details, don't worry — those can be changed as long as the product has not yet been dispatched.

As a rule, all products are sent together in one package. If different products have different production times, all products will be ready for dispatch once the last item is completed — meaning the longest production time determines the overall delivery time. In addition, the carrier's transport time of typically 1–4 working days is added.

In the shopping cart you can see an estimate of when the entire order will be ready for dispatch.

At the moment we do not offer installation or measuring services, as our service area covers Finland and the rest of Europe. We can only offer glass products made to measure and delivered by freight carrier. However, our customer service is happy to help with any installation-related questions.

Small lightweight orders (under 30 kg) are generally packed in durable lightweight packaging (styrofoam + cardboard). Larger orders are packed in strong wooden crates to help ensure the products arrive intact. International shipments are as a rule always packed in strong wooden crates.

Transport damage is rare, but if it happens, here's what to do:

1. Inspect the package immediately upon receipt. If you notice even the slightest external damage or see that the product is damaged, note reservations on the waybill or delivery device before signing — it's always better to note them than not.
2. Take photos: photograph the package from outside (so the shipping label is visible), and the damaged product — open the package if necessary if the damage isn't visible from outside.
3. Contact us at asiakaspalvelu@lasit.fi — send the photos and we'll file the complaint with the carrier and handle everything as quickly as possible.

All our products are manufactured with professional skill and high-quality raw materials. If a material or manufacturing defect is found, we will repair or replace the product free of charge. Please note that glass breakage is not covered under material or manufacturing warranty. More details about manufacturing can be found on the Delivery Terms page under Quality and manufacturing tolerances.