Updated 20 January 2026

Online shop

The COMPANY "Moderni Lasikauppa" (a commercial operator registered in the Finnish Trade Register of the Patent and Registration Office, subject to VAT) sells products to individuals of legal age and to all companies in Finland, the EU and the EEA (incl. Norway, Switzerland, Austria) via an online shop. All product prices shown include VAT. We reserve the right to change prices and delivery costs without prior notice.

Terms of use and privacy

By browsing or using this website, the user accepts the terms and conditions of the site. The service provider is not liable for any financial, physical or other damage or inconvenience caused by any potentially incorrect information on the website. We update our information as often as possible, e.g. due to changes in building regulations. The dimensional drawings of glass products generated by the website may not be copied, distributed, modified or used for any purpose other than designing or purchasing a glass product on the Moderni Lasikauppa www.lasit.fi website.

Cookies: The Moderni Lasikauppa www.lasit.fi website uses cookies for functionality and to improve the user experience. The website also uses Google Analytics for visitor traffic and usage tracking in accordance with the Google Analytics terms and product description. The user may opt out of analytics cookies if they wish.

Moderni Lasikauppa does not disclose customer data to any party that does not require the information (data is shared, for example, with freight carriers for transport, payment institutions for processing payment data, etc.).

Ordering

Products are ordered in the online shop by adding them to the shopping cart and paying for the cart contents at the checkout. All customer data is treated confidentially. The contact information requested during the order will only be used for delivering the order or resolving any issues related to it. By placing an order in the online shop, you are required to have read and accepted the delivery terms currently in effect.

Payment

Payment service provider

The payment intermediation service is provided by Paytrail Oyj (business ID 2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the payee on bank statements or credit card invoices and forwards the payment to the merchant. Paytrail Oyj holds a payment institution licence. In the event of a complaint, please contact the product supplier first.

Paytrail Oyj is a Finnish EU-licensed payment service provider.

Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä, Finland
Phone: +358 20 718 1830
www.paytrail.com

Payment method terms and conditions

The terms and conditions for all payment methods (bank transfer, credit card, invoice, instalment) can be found at: https://www.paytrail.com/kuluttaja/tietoa-maksamisesta

The customer must review the payment terms and conditions before accepting the order.

Order and payment confirmation

After a successful order, an order confirmation will be sent to your email address. Sending confirmation messages requires that an email address is provided during the order. If you have not received the email within 1 hour, always check your spam folder first. If the email is not in your spam folder, please contact the seller at asiakaspalvelu@lasit.fi.

If the seller is unable to manufacture the product ordered by the customer (for example, due to a technical error in the online shop – the online shop has allowed the customer to order a product with specifications or a price that cannot be fulfilled or is not appropriate), the seller has the right to cancel the transaction and will refund the full purchase amount to the customer. The seller is not obliged to pay any additional compensation to the customer in this situation.

Delivery method and costs

Small orders (package under 60x80x15 cm) are generally delivered by parcel carrier to the customer's doorstep. Larger orders are delivered by a freight company chosen by the sender. The order is delivered as close to the customer's address as the carrier can reasonably reach with its delivery truck. The carrier delivers the shipment from the truck to ground level next to the vehicle, but not inside buildings. For example, trucks cannot transport goods to small cottage roads or similar locations. In such cases, the customer is obliged to collect the products from the nearest accessible delivery point, as determined by the freight company.

Delivery costs are always included in the indicated total price.

We dispatch orders as registered shipments (e.g. postal parcels or freight consignments) or as unregistered deliveries. Registered shipments can be tracked using the tracking number.

Small, lightweight orders (under 30 kg) are generally delivered in durable lightweight packaging (styrofoam + cardboard). Larger orders are delivered in strong wooden packaging to help ensure that the products arrive intact.

In Finland, for small packages the customer may choose on the Shopping Cart page to have the delivery sent to a Posti service point or a Posti parcel locker instead of doorstep delivery.

International deliveries (EU/EEA) are shipped by freight carrier or international parcel service directly to the address provided by the customer. The order is delivered as close to the customer's address as the carrier can reasonably reach with its delivery truck.

The customer is fully responsible for disposing of/recycling the packaging and for being prepared to open the packages. Opening may require, for example, a utility knife/scissors, a screwdriver (Phillips head) or a screwdriver (TORX20 or 25). When opening the package, the customer must be careful not to damage the product inside. The customer must also be able, if necessary, to dispose of a defective product at their own expense.

Delivery time

The production time of products is shown in the product details. If the customer orders multiple products with different production times, the longest production time determines when the entire order is ready for dispatch. In this case, all products are delivered in a single shipment. In addition to the production time, the carrier's transport time is added to the delivery time, i.e. the delivery time consists of the product manufacturing time plus the carrier's transport time. For domestic deliveries, the carrier's transport time is approximately 1–5 working days. For international deliveries, the carrier's transport time is approximately 5–14 working days depending on the destination country and package size. More precise times are communicated when the order is placed.

We are not liable for delays caused by force majeure or for any direct or indirect damages caused by such delays. Any exceptional delivery times will be announced on the online shop's front page as soon as possible.

Exchange and return policy

All products sold in our online shop are manufactured to the customer's specified dimensions based on their order, and therefore products are not subject to exchange or return.

In accordance with the European Union Consumer Rights Directive (2011/83/EU, Article 16, point c), custom-made products manufactured to the customer's individual specifications do not carry the 14-day right of withdrawal, as the products are manufactured individually according to the dimensions provided by the customer.

Problem situations

If the product has been damaged during transport, a written complaint must be made immediately to the carrier, and defects and deficiencies must be noted on the consignment note before signing it.

If the product does not otherwise match your order, you must report the defect within 14 days to the seller. The product will be evaluated using the Quality and manufacturing tolerances listed below.

In the case of possible product defects, the customer must be able to provide photographs of the defect by email, showing a tape measure next to the defect. The photograph must be sufficiently clear and of good quality so that the defect can be easily verified from the photo.

A defective product must not be installed.

We are not obliged to compensate the customer for any direct or indirect costs resulting from a defective product or a product damaged during transport. In the case of a broken or defective product, the customer is responsible for disposing of the product.

Defect liability never covers:

• breakage of glass or damage to the customer or the customer's other materials caused by glass breakage
• normal wear and tear or scratching of glass due to use.

Products

The majority of products sold in our online shop are glass products. Mirrors are also glass products. Glass can be dangerous if used incorrectly. The customer must always verify for themselves that the ordered glass product is suitable for their intended use, and that they are independently capable of using, maintaining and installing the product they have ordered. If you have any questions, please contact our customer service before placing an order at asiakaspalvelu@lasit.fi. We are happy to help!

Quality and manufacturing tolerances

The tolerances listed below are general manufacturing tolerances. We also manufacture glass products to significantly tighter tolerances as needed – please contact our customer service at asiakaspalvelu@lasit.fi and we will agree on the details. Tighter tolerances are always agreed upon separately in writing.

Glass products are primarily manufactured using the tolerances defined by the Finnish Flat Glass Association (Suomen Tasolasiyhdistys RY) for glass thickness, manufacturing dimensions, permissible scratch sizes and other quality aspects.

If the above guidelines differ from those stated here, the quality guidelines stated here shall take precedence.

In brief:

Glass is inspected from a distance of 2 metres in indirect light (i.e. not against a light source or the sun). Light must not be directed into the glass from its edge.

Glass colours

The customer understands that sample images of glass or mirrors may look different on a computer screen than in person. This may be affected by, for example, different colour reproduction on different monitors, as well as different lighting conditions at the time of photographing or viewing, the cleanliness of the glass, and colours behind and reflected on the glass.

Dimensional tolerances

Cut rectangular glass without machine edge grinding

3–4 mm glass: +-2 mm

5–8 mm glass: +-3 mm

10–12 mm glass: +-4 mm

15–19 mm glass: +-25 mm (the edge of the glass may bend significantly)

Laminated glass: +-5 mm

Shape-cut and freeform glass:

For shape-cut, curved or otherwise freeform glass that has not been finished with automatic machine edge grinding (polished edge grinding), larger dimensional and shape deviations are permitted due to the manufacturing technique compared to rectangular glass.

Unless otherwise agreed separately in writing, the shape and dimensional deviations of shape-cut and freeform glass are at least greater than those of rectangular glass.

If the freeform glass has been CNC-ground / polished edge ground, the polished edge ground glass tolerances apply – see below.

Polished edge ground glass (machine polished edge grinding)

All monolithic glass and mirrors: +1 mm / -2 mm

Laminated or tempered laminated glass: +2 / -4 mm

Precision-dimensioned glass with tighter tolerances always by separate written agreement, e.g. (+-0.02, +-0.10, +-0.50 mm, etc.).

Bevel grinding width tolerance:

All glass: +-4 mm from ordered, max permitted variation within the glass: +-3 mm

Tempering, laminating:

In heat tempering, compressive stress is applied to the surface of the glass and tensile stress to the interior. This significantly increases the strength of the glass, and when broken, tempered glass shatters into small fragments. The compressive and tensile stresses can cause bowing of the tempered glass. In general, tempered glass may bow up to +-3 mm per metre (or more depending on glass thickness and shape), and this bowing is not considered a defect, as bowing can hardly be controlled in advance during the tempering process.

If glass is laminated after tempering, bowing may increase due to the combined effect of two or more glass panes.

Both glass tempering and separate lamination can cause optical distortions in the glass, and these are not considered defects.

In the case of tempered laminated glass, both glass panes of the laminated glass individually comply with the above dimensional tolerances.

We follow the definitions of the European Norm (EN) and the Finnish Flat Glass Association.

Holes

Hole size tolerance: +-1 mm, hole position tolerance: +-2 mm. Hole edges are always raw and unprocessed, and hole edges should be placed out of sight. If you need a polished hole edge, please contact our customer service.

Back painting

Back-painted glass is always inspected through the glass, not from the paint side. The paint side may have multiple uneven layers of varying thickness; the paint side is not intended as a visible surface. There may be small traces of paint on the bottom bevel and edges of the glass. This is not considered a defect. Back painting is intended for indoor use only and does not withstand, for example, UV radiation, constant moisture or mechanical wear.

Edges

If a glass product is ordered without edge grinding (with a sharp cut edge), the glass edges are sharp, and this sharpness is dangerous if handled carelessly. Such an unground glass edge may also have deformations, chips, spikes, etc., which are never considered defects – generally, the thicker the glass, the larger the edge deviations. The "safety grinding" of tempered or fire-resistant glass does not remove these possible edge deviations. There are no appearance requirements for cut glass (with a sharp cut edge). Glass with a sharp cut edge is intended for use where the glass edges are hidden from view and cannot be touched.

Polished edge grinding

In polished edge grinding, the edges of the cut glass are smoothed by grinding the edge to a flat matte surface, bevels of approximately 1–2 mm are made on the top and bottom of the edge, and the result is polished so that the white matte surface is no longer visible.

After polished edge grinding, there is no sharpness on the edge (excluding any sharp corners of the glass), the edge is clean and shiny, and there are no deformations on the glass edge. Polished edge grinding must be ordered for glass where the edges remain visible.

Bevel grinding and 45-degree grinding

Before bevel grinding, polished edge grinding is always performed first (see above). Bevel grinding or 45-degree grinding is performed on the glass surface in the edge area. The customer can specify the desired width of the bevel grinding when ordering. There must be no white scratches on the bevel grinding. Bevel grinding is a cosmetic finishing process. The angle of the bevel grinding is determined by the glass manufacturer as they see fit depending on the glass thickness. In 45-degree grinding, the grinding angle is always 45 degrees. In laminated glass, 45-degree bevel grinding is performed only up to the thickness of one of the two laminated glass panes unless otherwise agreed.

Scratches

Glass and mirrors are delivered washed, scratch-free, and thoroughly inspected and transilluminated. However, small insignificant, hard-to-notice spots, bubbles and scratches on the glass surface are not considered defects. The following are permitted, for example:

• 1 spot or bubble less than 2 mm in diameter per 1 square metre area
• 1 linear scratch less than 12 mm long and less than 1 mm wide per 1 square metre area
• If edge grinding has not been ordered for the glass, scratches, chips, bubbles and dents are permitted within 15 mm of the glass edge (glass without edge grinding is always intended to be installed in a way that hides the edge area of the glass, e.g. with cover/mounting strips)

The back paint of mirrors may have faint scratches from the production process, which are never considered defects, as the back paint side is not intended as a visible surface. Only if a scratch transmits light through is it considered a defect.

The back paint of mirrors cannot withstand continuous high humidity – for example, a mirror holds up well in a normally ventilated bathroom, but if there is constant condensation/water droplets on the back of the mirror, the back paint/silver coating may begin to corrode over time. This is not covered by defect liability.

Scratches caused by the customer during handling or installation of the glass are not covered by defect liability. We therefore strongly recommend that glass products be inspected immediately upon receipt and that any defects and deficiencies be reported without delay.

If you have any questions about quality, please always ask for more information about manufacturing from our customer service at asiakaspalvelu@lasit.fi before placing your order. We are happy to help!